Digitize the process in just eight weeks
DOL brought in AIS to digitize this application process. Using Microsoft Azure to set up development environments quickly, our team created a prototype in just eight weeks. We primarily used open source tools: GitHub for source control, a PostgreSQL database, and Jenkins for continuous integration/continuous delivery (CI/CD).
We then took the prototype and performed usability testing with users both within DOL and in the target employer base. These tests and conversations yielded valuable early input and several design changes.
Transfer agile development skills
Ours was a fully agile development process, with UX and development teams performing development sprints in an intertwined fashion and the product improving iteratively. A key deliverable was the transfer of agile development practices to DOL staff—modeling rapid, sprint-type software development while still meeting federal data security requirements.
Better serve employers
The new digital form lets the DOL offer a new e-service to employers. The digital form takes less time to complete and, because it’s digital, employers can let multiple people simultaneously work on different aspects of the application—something that was difficult to coordinate before. With in-process and completed forms in digital form on DOL servers, companies are more confident in their application status and can easily access their applications for reference.
Better data insights
Data accuracy is higher, too. The DOL is collecting more uniform and accurate data, which lets it do more meaningful analysis on the data to give it better insights into the types of employers and employees needing the certification.
Compliance with latest accessibility requirements
AIS ensured that the electronic form complied with Web Content Accessibility Guidelines (WCAG) 2.0 AA, the most current accessibility standard. This helps ensure that the broadest range of applicants can complete the online form without encountering accessibility challenges.
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