Navy Seaport-e
SeaPort-e Point of Contact
Kim Pack, kim.pack@ais.com
Customer Satisfaction Point of Contact
Kim Pack, kim.pack@ais.com
Task Orders Received
None at this time.
Team Members
The AIS Team includes both large and small businesses with proven expertise across nineteen (19) of the twenty-two (22) functional areas described in the SeaPort Enhanced solicitation. We are proud to offer these capabilities to the Navy Systems Commands (NAVSEA, NAVAIR, SPAWAR, NAVFAC, and NAVSUP), the Office of Naval Research, Military Sealift Command, and the United States Marine Corps in the following zones:
- Zone 2 – National Capital Zone
- Zone 3 – Mid-Atlantic Zone
- Zone 4 – Gulf Coast Zone
- Zone 5 – Midwest Zone
- Zone 6 – Southwest Zone
- Zone 7 – Northwest Zone
The AIS Team is prepared to assist the Navy with a wide range of high-quality services, including those related to engineering, financial management, and program management. Each team members’ individual areas of expertise are depicted in the following list:
- Applied Information Sciences
11400 Commerce Park Dr. Suite 600 Reston, VA 20191
3.2, 3.5, 3.6, 3.10, 3.11, 3.12, 3.14, 3.16, 3.18, 3.20, 3.21, 3.22 - Applied Intellect, LLC
3.5, 3.6, 3.12, 3.16, 3.17, 3.18, 3.20 - Arctic Information Technology
5700 General Washington Dr. Suite H Alexandria, VA 22312
3.2, 3.5, 3.6, 3.10, 3.12, 3.18, 3.20, 3.21, 3.22 - Ki Ho Military Acquisition Consulting, Inc.
21552 Thames Ave. Suite 202 Lexington Park, MD 20653
3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 3.15, 3.16, 3.17, 3.18, 3.19, 3.20, 3.21
Service History
Applied Information Sciences
None
Applied Intellect, LLC
None
Arctic Information Technology, Inc.
None
Ki Ho Military Acquisition Consulting, Inc.
Quality Assurance Program
AIS’ quality management approach focuses on maximizing quality through a commitment to continuous process monitoring and incremental improvements. Our quality assurance program has two primary components: Quality Assurance (QA) and Quality Control (QC). The QA function oversees ongoing program and task management to ensure QC is operating effectively, but its major activity is to systematically monitor customer satisfaction, promptly address any issues that arise, and follow up with users to ensure quality delivery of services. Our QA/QC processes monitor service level agreement (SLA) performance according to quality assurance surveillance plan (QASP) metrics to ensure service levels are being met or exceeded.
The QC function is integral to ongoing management and service delivery. It involves the accurate and timely preparation of project reports, adherence to Navy standards and guidelines in all deliverables, and monitoring, execution, and maintenance of quality and performance standards. QC procedures are managed on a continuous basis to review service levels and deliverables. From beginning to end, contract deliverables are developed in conjunction with incremental reviews to confirm deliverables meet client expectations and contract requirements.
Our QA/QC processes comply with industry quality standards and best practices, such as ITIL, to ensure a high level of customer satisfaction and continuous process improvement, and are integral to Program Management Plans, Projects and Organizational Improvement Plans, Standard Operating Procedures (SOP), Configuration and Change Control Processes, Customer Satisfaction Service Reports, and Incident Reporting and Trend Analysis. This includes integration of performance objectives into SOPs, active task monitoring to make sure projects are completed according to approved project schedules, risk monitoring and mitigation, quarterly reviews with recommendations for system or process improvements, and customer satisfaction surveys that are assessed and acted upon to improve service delivery.
For software, we follow a structured development methodology and conduct internal management and peer reviews and inspections for design and code, and associated development and test plans. Rigorous software testing identifies defects early in the cycle to facilitate successful acceptance and pre-production testing. Management reporting provides insight into the progress of projects and quality of services and products through: monthly and weekly status reports; action item and issue logs; development processes, guidelines and checklists; change control processes; and risk assessment and mitigation strategies.
AIS’ commitment to quality is built around tangible, objective measures of customer satisfaction, quality people experienced and trained in their areas of technical expertise and attentive to customer needs, and a quality improvement program that provides communication channels up and down the organization and empowered work groups to address and resolve quality issues. Through these formal and informal mechanisms, AIS continually tunes itself to our customers.