Inflexible customer solutions and business unit silos are the bane of any organization’s existence. So how does a large, multi-billion dollar insurance organization, with numerous lines of business, create a customer-centric business model while implementing configurable, agile systems for faster business transactions?

The solution is not so simple, but with our assistance, we’ve managed to point our large insurance client in the right direction. What began as a plan to develop a 360-degree customer profile and connect the disparate information silos between business units ultimately became the first step towards a more customer-centric organization.

A major multi-year initiative to modernize the organization’s mainframe systems onto the Microsoft technology platform will now provide significant cost savings over current systems and enable years of future business innovation. Read More…