I just finished working on a proof of concept using Microsoft Dynamics CRM 2011. The application needed to support the activities of a crime investigation unit in the government.

As a devoted Lennie Briscoe fan, I felt I knew my way around a crime scene…but what I didn’t know was CRM. As it turned out, it didn’t matter! Microsoft Dynamics CRM 2011 was fairly easy to get up and running. I put together a cloud-based implementation that included:

• CRM Online w/Office 365
• Azure VM for the installation of the e-mail router
  • SMTP Server: SendGrid
  • POP3 server: Gmail

All were “free” (free as in “trial”). All were in the cloud. All played nicely together.

That said, there were several confusing bits to sort out regarding the e-mail configuration. I’ll share what worked (and what didn’t work) for me. Maybe it can be a timesaver for you. Read More…