In this blog post, I’d like to share: What I have learned about OCM and its importance The ADKAR® Model for successful OCM How UX and OCM are closely related and connected A case study of implementing UX and OCM together I enjoy being a User Experience (UX) Researcher. I like working with diverse user groups, learning about their needs, understanding their frustrations and challenges, coming up with solutions to address their pain points, and usually making corresponding design recommendations […]